This Conditions of Contract is subject to The Laws of The Republic of Indonesia No.1/2009 with reference to
Aviation and The Regulation of The Minister of Transportation No.77/2011 with reference to Responsibilities of Air
Transport Carrier. The Regulation of The Minister of Transportation No.92/2011 with reference to Amendment on The
Regulation of The Minister of Transportation No.77/2011 with reference to Responsibilities of Air Transport Carrier
therewith other existing regulations and valid now and then, as well as other regulations issued by the Carrier
including fare rules, refund and ticket validity which is a part that cannot be separated from this agreement.
Carrier's name, and that of any other carrier on which you may travel may be abbreviated in the ticket,
the full name and its abbreviation being set forth in the Carrier's tariffs, conditions of carriage,
regulation or timetables; Carrier's address shall be the airport of departure shown opposite the first
abbreviation of Carrier's name in the ticket; the agreed stopping places are those places set forth in this
ticket or as shown in Carrier's timetables as scheduled stopping places on the passenger's route;
carriage to be performed here under by several successive carriers is regarded as a single operation.An air
carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent.
As used in this contract "ticket" means this passenger ticket and baggage check, or this
itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices
form part, "carriage" is equivalent to "transportation", "Carrier" means PT
Sriwijaya Air (Persero) (Sriwijaya Air) and PT Nam Air (Persero) (Nam Air) that carry or undertake to carry the
passenger or his baggage hereunder or perform any other service incidental to such air carriage, "electronic
ticket" means the line itinerary/receipt issued by or on behalf of Carrier, the Electronic Coupons.
You are required to show your identity card at the time you check-in. If we found discrepancies between your
name on the ticket and your name on the id-card, then we will use the data which is stored in our reservation
Cancelation on your journey/ticket will cost you to pay penalties in accordance with applicable rules issued
by the Carrier.
Checked baggage will be delivered to bearer of the baggage check, and it should be returned to the Carrier
upon collecting the baggage.
In case of damage or loss to baggage,Carrier will take the responsible in accordance with applicable Laws and
We undertake to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown
in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice
substitute alternate carrier or aircraft, and may alter or omit stopping places shown on the ticket in case of
necessity. Schedules are subject to change with prior notice. Carrier assumes no responsibility for making
Passenger shall comply with Government travel requirements, present exit, entry and other required documents
and arrive at airport by time fixed by Carrier or, if no time is fixed, early enough to complete departure
None of our agent, employees or representatives, nor those of any other carrier on which you may travel, has
the authority to alter, modify or waive any provision contained in this ticket, these Conditions of Contract and
our General Conditions of Carriage, or those of any other carrier on which you may travel.
Special route Denpasar - Dili for passengers entering Dili (Timor Leste) for the first time must be completed
with Guarantee Letter issued by Consulate General of Timor Leste.
Passengers are covered with insurance issued by PT Jasa Raharja according The Laws of The Republic of Indonesia
Thank you for visiting Sriwijaya Air's website. We highly recommended you to read these terms carefully
before using this website. For further information please call Sriwijaya Aircall Center.Sriwijaya Air reserves
the right to change these guidelines and disclaimers at any time. By using this website you agree that each
visit you make to the website shall be subject to the current guidelines of the terms.
All content on this website is owned and controlled by Sriwijaya Air and is protected by worldwide copyright
laws. The contents or materials of this website pages, including but not limited to text, graphics, and icons
are protected by copyright, trademark, or other intellectual property rights, and are owned and controlled by
You may not use this website to make speculative, false or fraudulent booking . You may not use any devices,
including any software or routine, which interferes with normal operation of this site or take any action that
imposes an unreasonable load on Sriwijaya Air's servers or other computer equipment, or other computer
equipment and internet service providers.
This website may contain links or reference to other sites that are not maintained by Sriwijaya Air. While
Sriwijaya Air try to put links only to those sites which are good and safe for you, Sriwijaya Air shall neither
be responsible for the content of those sites and cannot guarantee that sites will not change without any
further information, and inclusion of a link in the website does not imply Sriwijaya Air's endorsement of
Content and availability of such other sites that may be operated and controlled by third parties and by our
subsidiaries. Your access and use of such website remain solely at your own risk. Sriwijaya Air will not be
liable for any direct, indirect, consequential losses and/or damage of whatsoever kind arising out of your
access to such site
Any communication, including any ideas, inventions, or concepts you've sent to the website or otherwise
to Sriwijaya Air directly by electronic mail, with the exception of personally identifiable information shall
be treated as non-confidential, and Sriwijaya Air shall be free to reproduce, publish or otherwise use them in
any way for any purpose including developing, manufacturing and/or marketing of goods and services, and in such
circumstances you are not entitled to any reward or compensation from Sriwijaya Air. Sriwijaya Air reserve the
right whenever necessary to disclose your personal information within our own offices, authorized agents,
government/security agencies, or the providers of such services, in whatever country they may be located.